Terms and Conditions

• 1. Should there be any changes to any information in issued tickets; it will only be communicated by our office from an official phone number.
• 2. Changes of confirmed and un-confirmed reservations made at least 2 days prior to travel can be made at no additional fee.
• 3. Please be at the place and time stipulated on your booking confirmation.
• 4. There will be no refunds for confirmed bookings where the voyager is not at the pickup point at the agreed time.
• 5. All changes made less than two days of reservation travel date are subject to a change fee of E100.
• 6. All changes to bookings are subject to the availability of seats at the time of changing.
• 7. Cancellations are subject to a Cancellation Fee depending on number of days before travel date at time of the cancellation: 0% if cancel over 8 days before travel date; 25% if cancel 7 days or less; 50% if cancel 4 days or less; 75% if cancel 2 days or less.
• 8. No refunds for cancellations made on day of travel.
• 9. We reserve the right to cancel bookings not confirmed by latest 24 hours before travel.
• 10. Please provide prior notice if you will have luggage weighing over 50kg or luggage exceeding one piece (excluding hand-luggage).
• 11. Additional space will be provided for luggage at an additional fee of R50 per item within vehicle and trailer dimensions. Without prior notice there may not be space provided for the extra luggage.
• 12. A booking is confirmed only once payment is received.
• 13. For detailed terms and conditions for luggage allowance please visit www.goswaziland.co.sz/luggage
• 14. Please note that you may not travel unless full payment has been received.
• 15. Please use name of the person travelling as a reference for your payment; alternatively fax, email or present proof of payment before date of travel.
• 16. Your meal request will only be sent to our suppliers once you have a confirmed booking. All meal requests must be sent to our suppliers at least 24 hours before travel. Should you only book less than 24 hours before travel date, it may be too late for us to order the complimentary meal.
• 17. While we endeavour to return all lost and found items to their owners. SiyeSwatini TransMagnific will not be liable for Damage/Loss to Baggage.
• 18. While we plan to arrive by the ETA on the eTicket, our ETA may be altered by border immigration process delays and/or any traffic related delays on the roads. SiyeSwatini TransMagnific will not be liable for delays beyond the control of the driver.
• 19. Please plan your connection so that you have at least 30 minutes between the ETA and the boarding time for your connecting transport.
• 20. During your voyage please feel free to provide us with feedback so we can improve, please email management on comments@goswaziland.co.sz.

General

You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

Travel Documents

Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.

Refusal Of Entry

If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.

Passenger Responsible For Fines, Detention Cost, etc.

If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may in our discretion apply towards such payment or expenditure the value of any unused carriage on your ticket, or any of your funds in our possession.

Customs Inspection

If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any Damage suffered by you in the course of such inspection or through your failure to comply with this requirement unless caused by our negligence or that of our agents.

Security Inspection

You shall submit to any security checks by Governments, airport officials, Carriers or by us. We are not liable to you for any Damage suffered by you in the course of such security checks or through your failure to comply with this requirement unless caused by our negligence or that of our agents.

Personal Property Loss

Kindly remember to take all your personal items with you when leaving the vehicle. SiyeSwatini TransMagnific is not liable for possible loss or damage to items left behind in the vehicle. However, if we do find lost items in the vehicle we will keep them safe and if adequate details about its owner are available, we will contact the client to collect the lost and found items. For items without any identification, we will store in our lost and found storage for a maximum period of 90 days. To request a search of a lost and find item in storage please provide date, time and destination of the trip on which the item was lost and a clear description. Due to fact that we transport numerous people in our vehicles we may not guarantee your lost item will be found. SiyeSwatini TransMagnific is not in any way liable for possible loss or damage to items left behind in the vehicles.